Photograph, inspect and appraise a car from your phone.
Everything an inspector needs, in order: get TruInspect onto your phone, sign in with your dealership code, then run a full inspection (VIR) or a trade-in appraisal — camera to signed report, on the forecourt.
Inspection (VIR)
Prove a car's condition — a graded, printable Vehicle Inspection Report.
- Capture
- →
- Rate
- →
- Tag damage
- →
- Checklist
- →
- Submit
- →
- VIR
Trade-in appraisal
Value a car and hand over a signed offer — walk-around to Trade-In Report.
- Walk-around
- →
- Valuation
- →
- Summary
- →
- Signed offer
00 · Before you start
What you need
TruInspect is a web app that installs to your phone like a normal app — there is nothing to download from an app store.
https://inspect.tru-saas.com — open it in your phone's browser. On iPhone this must be Safari (see below).You sign in once per device. The code is stored as a signed device token for ~30 days, so you land straight on your vehicle list every time you open the app.
01 · Get it on your phone
Install the app (PWA)
Installing puts a TruInspect icon on your home screen and runs it full-screen with no browser bar — the way you'll want it next to a car. The install control also lives permanently inside the app under the App panel, so you're never locked out if you dismiss a prompt.
On iPhone or iPad
- Open the site in Safari
Go to
inspect.tru-saas.com. Chrome and Edge on iPhone cannot install it — it has to be Safari. - Tap Share
Tap the Share icon (the square with an up-arrow) in Safari's toolbar.
- Add to Home Screen
Scroll down the share sheet and tap Add to Home Screen.
- Tap Add
Confirm with Add, then open TruInspect from your home screen icon.
On Android (Chrome / Edge)
- Open the site
Go to
inspect.tru-saas.com. You may see a one-tap Install TruInspect banner — if so, tap it and you're done. - Or use the browser menu
Open the browser menu (⋮) and tap Install app or Add to Home screen.
- Open from the home screen
Launch TruInspect from its new icon — it opens full-screen.
Installing needs an HTTPS page, and some browsers only offer the one-tap prompt after a couple of visits. The prompt also appears only once per visit — reload the page to get it back, or use the browser menu. Inside the app, the App panel always shows either Install TruInspect or How to install with these same steps.
Once installed, the app's App panel reads “TruInspect is installed on this device.” and the app opens without a browser address bar.
02 · Register the device
Sign in with your code
The first screen is Inspector sign-in. It has one field — the access code for your dealership. There is no email or password.
- Open TruInspect
You'll see the TruInspect wordmark, then “Inspector sign-in — This device is registered to one dealership.”
- Type your access code
Enter it in the Inspector access code field. Tap the eye icon to reveal what you typed — handy outdoors on a phone. A note warns you if Caps Lock is on.
- Tap “Use this device”
The button shows Checking code… while it verifies. On success you go straight to your vehicle list. The device stays signed in.
“That code is not recognised” means the code is wrong or your dealership isn't set up for TruInspect yet. Access is issued per dealership — ask your manager for the code, or contact TruSaaS to set your team up. If the screen instead says “No access code is set on this server,” that's a setup step on the TruSaaS side, not something you can fix from the phone.
03 · Where everything starts
The home screen
You land on your vehicle list — “Photography, inspections & trade-in appraisals.” Search and filter by status, see readiness badges and fleet stats, and add cars. Each vehicle card carries the same four buttons.
Add a vehicle
Tap Add vehicle and fill in the details, or tap the licence-disc scanner and hold the camera over the disc — TruInspect reads the barcode and pre-fills make, model, colour, VIN and year for you.
The four buttons on every card
Two are workflows (the work you do), two are documents (what comes out). Photo capture is the first step inside each workflow, not a separate button.
Inspect and Trade-in share the same set of vehicle angles. A shot you take in one flow shows up in the other automatically — you never re-shoot the same angle twice for the same car.
The floating DealerAssist chat and the in-context Guide panel are available on every screen if you get stuck.
04 · Workflow A
Run an inspection (VIR)
A guided 27-slot photo walk-around in three phases, then condition & function ratings, damage tags, a review, and a printable Vehicle Inspection Report. Tap Inspect on the vehicle card to begin.
- Capture the shot list
The camera opens on the guided walk-around. Work through the three phases in order:
Phase 1 — Front & Engine · bonnet, engine bay, front bumper & grille, front windscreen, licence disc.
Phase 2 — Clockwise Exterior Walk-Around · around the car from the front-right, through every wheel, door, quarter and fender, boot/tailgate and rear bumper, back to the roof.
Phase 3 — Interior, History & Verification · steering & controls, cabin, service book, odometer, spare keys.
Each slot shows a coaching line telling you where to stand. Use Shoot for the live camera or Import to add a photo from the gallery; keep a shot or retake it. 23 of the 27 are required; optional items (spare wheel, jack, roof/sunroof, spare keys) show Not present — skip this item.
- Rate each shot as you go
After a capture you can record the panel's condition and add a note or close-up right there, so grading happens at the car, not from memory.
- Tag any damage
Open Tag damage and tap the spot on the real photo. Set the panel, damage type and severity 1–5, and add close-ups. Tagging is fully manual — the report grade is built only from what you record, never a black-box guess.
- Work the inspection checklist
Open the Checklist (screen title “Inspection”). Points are grouped into Exterior · Glass & lights · Wheels & tyres · Interior · Engine & underbody · Identity & documents. Each point uses the buttons that fit it:
OKNoteDamage·Present / Not PresentFSH / Partial / NoneWorks / Faulty / N/AUse All OK to pass everything still unanswered in one tap, then override the exceptions. The header tracks “done” and how many items are flagged “to disclose.” Tap Save as you go.
- Review & submit
The “Review & submit” screen shows “N of 27 shots,” a tick per phase when it's complete, and a 6-across grid of every shot (tap one to retake). It flags any missing required shots and any damage. When all required shots are in, tap Submit inspection.
- Produce the VIR
The Vehicle Inspection Report opens with an overall condition band on a 1.0–5.0 scale (5.0–4.5 Excellent / retail-ready, down to 2.4–1.0 Poor), panel grades, the damage list and your dealership branding. Add the inspector and customer details, then Print or tap PDF to download. Reports are numbered like
VIR-2026-00847. Reopen it any time from the card's VIR button.
The 1.0–5.0 band is computed only from real inspector inputs — the panels you graded and the damage you tagged. No photo is “scored” by a machine.
05 · Workflow B
Run a trade-in appraisal
A step-by-step walk-around that captures condition and reconditioning cost at every stop, then values the car against the live market and prints a signed offer. Tap Trade-In on the vehicle card to begin — the screen is titled “Trade-in appraisal.”
Step 1 · The walk-around
You move through the car one stop at a time — 27 stops across Front & Engine, Clockwise Exterior, and Interior, History & Verification. The header keeps a running R … recon total and a progress bar; the dots at the bottom jump you to any stop. At each stop (titled “Step N: …”) you set:
Good items left on their defaults are marked complete automatically, so you can move quickly and only stop for what needs attention. Use Prev / Next, and on the last stop tap Continue to Valuation.
Step 2 · Market valuation
The “Market Valuation” screen assesses the live market for you — “Assessing live market…” — scanning dealer stock and SA classifieds for your exact year/make/model. You can also:
- Open AutoTrader or Cars.co.za directly to check listings by hand.
- Pull a TU Valuation (TransUnion trade/retail/new prices) and run a Reg Check for stolen / outstanding-finance flags.
Set the Average market retail price (R), confirm the read-only Total recon costs, and set your Dealer margin % (this is hidden from anything the customer sees). The offer is calculated live:
A price-history trend appears if you've valued this car before. When a price is set, tap Continue to Summary.
Step 3 · Summary & signed offer
The “Trade-in summary” shows the market average against your offer, the condition summary and the Valuation build-up (every adjustment, including the margin & reconditioning line). The offer is stamped valid 7 days from inspection. Add the inspector's name and phone, then capture sign-off in the Dealer Sign-Off panel — the customer signs on the Digital signature canvas right on the phone (Clear to redo).
Export with HTML, Print or PDF, and finish with Save Trade-In Appraisal. The saved report (numbered like TIV-2026-00847) reopens any time from the card's TIR button, and the card shows a teal tick.
The dealer margin drives the offer but never appears on the customer-facing export — the customer sees the market average, the recon deductions and the final offer, not your margin %.
06 · Help that travels with you
DealerAssist & Guide
Two kinds of help ride along on every screen — reach for them before you get stuck, without leaving the job.
07 · When something's off
Troubleshooting
| Situation | What to do |
|---|---|
| The camera won't open | Another app may be using it — close that app and tap Retry live camera. If your browser can't open the camera at all, use Import to add photos from the gallery instead. |
| iPhone won't offer install | You must use Safari, not Chrome/Edge. Then Share → Add to Home Screen → Add. |
| The install prompt vanished | Browsers show it once per visit. Reload the page, or use the App panel inside TruInspect, which always has the steps. |
| You're out of signal | Keep working. Photos are saved on the phone and upload automatically once you're back online. The report just needs the shots — it grades offline. |
| Code isn't accepted | Check Caps Lock and tap the eye to reveal it. If it still fails, the code is wrong or your dealership isn't enrolled — ask your manager or TruSaaS. |
| Wrong car details | Re-scan the licence disc, or edit make / model / colour / VIN / year by hand on the vehicle. |
| Report looks empty | Open it from VIR / TIR even mid-job — it opens to its not-started state and fills in as you capture and rate. |
Get the required shots and honest condition in first — everything downstream (the VIR grade, the trade-in offer, the signed reports) is built from those. You can always reopen a car and add detail later.