Refund policy
Last updated: 21 October 2026
TruDealers is a TruSaaS product. TruSaaS is a sole proprietor business based in South Africa, trading as TruSaaS. In this policy "we" and "us" means TruSaaS, and "you" means the dealer or customer who paid us.
Nothing in this policy takes away any right you have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) or any other South African law. If this policy and the law ever disagree, the law wins.
1. Credits in short
- 1 credit = R1.
- Used credits: no cash back. Once a paid action has run and given you a result, the credits for it are spent.
- Unused credits: refunded when you are lawfully entitled to a refund, for example under the CPA.
- Credits expire 36 months after the top-up is confirmed. We remind you in the DMS 60 days and 30 days before.
2. When you don't pay at all
- If a paid action fails, or a check comes back with no match, we don't charge you for it.
- If the same check on the same car runs twice by mistake within a short time, you are charged once.
3. Mistakes on our side
If we charged you in error, or charged you twice for the same action, tell us. Once we've confirmed it, we put the credits back on your account. If you'd rather have the money back for that mistake, ask and we'll refund it.
4. Unused credits
If you are lawfully entitled to a refund of unused credits, we refund the unused balance on your account on the day we approve the request:
- less any amount you owe us (for example a balance below zero, or an unpaid monthly statement), and
5. Setup fee
The R1,500 setup fee pays for setting up your account and your standard showroom website.
Custom design work is quoted separately, and its refund terms are in the quote.
6. Monthly accounts
If you are billed monthly in arrears, you pay for what you used in that month. Your statement is due on the 25th. If you think a line on your statement is wrong, tell us before the due date and we'll check it. Corrections are made on your account, as in section 3.
7. Vehicle data store
8. How to ask for a refund
Send us:
- your dealership name (or your name, for the vehicle data store)
- the account or order reference
- what you want refunded and why
- the bank account to refund to (it must be in the name of whoever paid us)
By email: support@trudealers.com
By cell or WhatsApp: 062 050 2091
We reply as soon as we can. If we approve the refund we pay it by EFT. If we decline it, we tell you why in writing.
9. If you're not happy with our answer
Talk to us first, so we can try to sort it out. If we can't, you can contact the National Consumer Commission or the Consumer Goods and Services Ombud.
10. Changes to this policy
We may update this policy. The date at the top shows the latest version. Changes don't affect credits you bought before the change, unless the change is in your favour.
